Privacy Policy

Farman Holland Car Wash & Care - F.Z.E.

Overview

This privacy policy describes how Farman Holland Car Wash & Care - F.Z.E. collects, uses, and protects your personal data when you use our mobile application.

Different User Roles

The Farman 360 platform is used by different user groups, in particular:

– End customers (e.g., vehicle owners using our services) – Agents, employees, and partners (for service delivery)

The processing of personal data is carried out for all user groups according to the same fundamental data protection principles.

For end customers: Data processing is carried out to fulfill the contract and to provide our services.

For agents and employees: Data processing is additionally carried out within the framework of contractual cooperation and for the execution of internal operational processes.

App Distribution Platforms

The application is distributed via the Apple App Store (Apple Inc.) and Google Play Store (Google LLC). During download and installation, certain technical information may be processed by the respective platform provider.

Push Notifications

The app uses push notifications to inform users about relevant events (e.g., order updates or internal communication). For this purpose, device-specific push tokens are processed. Push notifications can be disabled in the device settings.

Account Deletion

Users may request deletion of their account and associated personal data at any time by contacting [email protected] or via the in-app account deletion feature.

Data Controller: Farman Holland Car Wash & Care - F.Z.E. Car Souq Garage, 263 - Al Jerf Industrial 1 Ajman United Arab Emirates

Email: [email protected] Phone: +97165291763

Data We Collect

Name and phone number or email address (registration and login)
Email address (for authentication and service communication)
Third-party processor: Resend (for transactional emails and OTP delivery)
License plate and vehicle information
Orders and appointments
Messages and complaints
Location Data (Optional): Provide nearby search functionality. Address is geocoded for listing validation.

Cookies and Local Storage

This website and our apps use only strictly necessary cookies and similar storage mechanisms. We do not use advertising, tracking, or analytics cookies. No consent banner is required.

Name	Type	Purpose	Duration
`auth_token`	HttpOnly Cookie (server-set)	Authentication / login session	Session
`NEXT_LOCALE`	Cookie (client-set)	Saved language preference	1 year
`guest_country_code`	localStorage	Selected market / region	Persistent
`theme`	localStorage	Light/dark appearance preference	Persistent
`BROWSE_COUNTRY_STORAGE_KEY`	localStorage	Car catalogue country filter	Persistent

No third-party tracking (e.g. Google Analytics, Meta Pixel) is used.

Your Rights

You have the right to:

Access your data
Rectify your data
Erase your data
Data portability

Contact: [email protected]

Last Updated: April 2026